Privacy Policy

TrackMyPackage and its Affiliates (collectively "TrackMyPackage Group") recognize the importance of privacy. TrackMyPackage will manage your Personal Data collected through the websites located at, the mobile applications, the API-related services, and the affiliated websites owned by TrackMyPackage Group (collectively "Website") based on TrackMyPackage belief of respect for the individual and in accordance with this Privacy Policy.

By using the website in any way, including namely browsing, purchasing, and using any of the services provided through the website, you agree to the track my package privacy policy (“privacy policy”). If you do not agree with this privacy policy, please do not provide personal data, and please do not use the website. All terms in this privacy policy shall have the meaning attributed to them in track my package terms of use.

1. Personal Data Collection

We collect Personal Data about the Users ("User", "you", "your"). We collect Personal Data to provide the services you request, to improve the User's interaction with TrackMyPackage, and to communicate with you about shipping information, services, promotions, and contests. We try to limit the collected information to support the intended purpose of collection. If you cannot be identified by the data we collect, for example when personal data has been anonymized, then this data is not considered Personal Data by this Privacy Policy.

1.1 When We Collect Personal Data

We collect Personal Data when you:

  • Create an account on the Website;
  • Make an online purchase from TrackMyPackage;
  • Request customer service or contact us;
  • Link an email account or other third-party account to Your Account;
  • Submit a review or post any User Content on the Website;


  • Otherwise, submit Personal Data to TrackMyPackage.

The Personal Data we collect may include authentication information (including namely but not exclusively username and encrypted access credentials) of your email accounts, social networking accounts, or any other accounts from any third-party application or website that you link to your Account, transaction information such as product name and price, contact and payment information, Your name and/or company name, address, phone number, email address, and shipping information.

When you ask us to provide services for the benefit of a third party, you shall be legally authorized by said third party to disclose his/her Personal Data to TrackMyPackage. This authorization shall cover Personal Data including but not limited to the name, address, phone number, email address, credit card, and shipping information of the third party.

1.2 Purposes of Processing

TrackMyPackage processes Personal Data for the following purposes and based on the following legal grounds:

For the performance of TrackMyPackage services: Tracking, Postmen, Returns Center. This element covers all technical and commercial processes required for user requests. Processing is necessary to perform a contract with the User or to conclude one.

To improve the Site Performance: Personalize the user experience, and enhance user interactions with the Site processing is based on TrackMyPackage's legitimate interest in conducting its business, improving its product and service offerings, and facilitating communication.

Promotional communications: Processing is based on your consent. For linking various user accounts (i.e., the TrackMyPackage account with other social media or email accounts) and extracting information for specialized requested services processing is necessary to perform a contract with the User or to conclude one and/or,

Processing is based on your consent: To provide customer service and ensure the security of our operations. Processing is necessary to perform a contract with the User, conclude one, and/or based on your consent. Processing is based on the legal obligation to ensure the confidentiality of processing and TrackMyPackage's legitimate interest to secure its operations. To accomplish these purposes, we may combine personal and usage information we collect.

The Personal Data requested about creating and using a user account is necessary for the performance of TrackMyPackage Services and to fulfill your requests. Further Personal Data you provide through linking different user accounts is done so voluntarily or to meet a request you've formulated.

The Personal Data will be stored for as long as you have an active account and continue to use TrackMyPackage Services. For 5 years after that, or the period of the statute of limitation to the extent the Personal Data may have legal effects.

TrackMyPackage will usually remove your Personal Data generated and/or provided by You within 90-120 days after the data has been generated or provided.

Additionally, the Personal Data you provide in connection with the TrackMyPackage Services is anonymized and used by TrackMyPackage for data analysis, for example, to evaluate the performance of shipping carriers.

2. Cookies and Web Beacons

We use cookies to enhance and simplify your visit, namely, to offer easier surfing on the Website, to make login easier, for internal security purposes, system administration to tailor advertisements to your preferences, and the like. Cookies are small data files stored on the hard disk of the user's computer. In addition to cookies that send information to us, we also use cookies that collect information and send it to third parties. An example of this is Google Analytics. Some of our cookies may collect and store your Personal Data, such as your name or email address. By using this Website, you agree to the placement of cookies on your computer and to TrackMyPackage's access to cookies in accordance with the terms herein. If you do not wish to accept cookies from the Website please either disable cookies or refrain from using the Website.

We may also use web beacons. Web beacons allow us to understand if a certain page of the Website was visited, if an email was opened, or if advertising banners on other websites were effective.

Most web browsers are set to accept cookies by default. If you prefer, you can set your browser to remove or reject cookies, but note that doing so does not necessarily affect third-party flash cookies used in conjunction with our Website. For more information about disabling flash cookies, see Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website and you may not be able to access or use some or all areas and functionalities of the Website.

3. How We Use Your Information

TrackMyPackage uses your Personal Data and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, contests and sweepstakes, authentication, loss and fraud prevention, public safety, and legal functions. Some examples include:

  1. To fulfill your requests for products and services and communicate with you about said requests;
  2. To send you notifications concerning shipment information;
  3. To register your account on the Website;
  4. To administer surveys, contests, sweepstakes, and promotions;
  5. To provide customer service;
  6. To help us improve and customize the Website;
  7. To send you information about our products, services, promotions, contests, and sweepstakes; and
  8. To protect the security or integrity of the Website and our business.

Additionally, anonymized data is used to create reports based on data analysis regarding the TrackMyPackage Services, for example, to determine the fastest carriers or average delivery times.

Notwithstanding anything to the contrary in this Privacy Policy or the TrackMyPackage Terms of Use, the following applies to Google Data: TrackMyPackage will limit its use of Google Data to providing or improving user-facing features that are prominent in the Service’s user interface;

Google Data will not be used for serving ads, including retargeting, personalized, or interest-based advertising;

Google Data will not be read by humans unless: TrackMyPackage has obtained your affirmative agreement for specific messages;

  • It is necessary for security purposes (such as investigating a bug or abuse);
  • It is necessary to comply with applicable law; or

TrackMyPackage’s use is limited to internal operation and the Google Data (including derivations) have been aggregated and anonymized.

TrackMyPackage use of information received from Google Restricted scopes APIs will adhere to Google's Limited Use requirements.

4. How We Disclose Your Information Outside TrackMyPackage

Trackmypackage does not sell or rent your personal data to any third parties whatsoever.

We only disclose your Personal Data with your prior consent or as provided in this Privacy Policy. Data analysis reports based on anonymized data may be sold or rented to third parties.

4.1 Service Providers and Vendors

We may transfer or disclose your Personal Data within TrackMyPackage Group. Moreover, we may disclose or otherwise make available your Personal Data, including transaction information, to other service providers and vendors to manage, provide, and improve TrackMyPackage services. Examples are shipping companies, vendors, payment companies, credit card processors, payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, and data storage and management providers. Generally, companies that help us to furnish the TrackMyPackage services and improve our product and service offerings and our Websites.

In so doing, your Personal Data will be transferred to such recipients outside the European Economic Area. In the case of any such transfers, we will use our best efforts to ensure that your Personal Data is adequately safeguarded by implementing standard data protection clauses according to applicable laws and regulations, for more information on such measures contact [email protected].

4.2 Legal Requirements and Protection of Our Company and Others

We may access, preserve and disclose your information in other special circumstances, namely (a) to enforce the Terms of Use; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of TrackMyPackage Group, TrackMyPackage customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers or addressing crimes committed on the Website. TrackMyPackage may provide your Personal Data in response to a search warrant, subpoena, or other legally valid inquiry or order or as otherwise required by applicable law.

4.3 Business Transfers

We may transfer any information about you concerning a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TrackMyPackage Group or as part of a corporate reorganization or other change in corporate control.

4.4 Google Data

Notwithstanding anything to the contrary in this Privacy Policy or the TrackMyPackage Terms of Use:

Google Data will only be transferred to others if necessary to provide or improve user-facing features that are prominent in the Service’s user interface or as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to you;

Google Data will not be transferred for serving ads, including retargeting, personalized, or interest-based advertising;

5. Your Rights

As a data subject, you have the following rights:

  • To request access to your Personal Data;
  • To obtain the rectification of any inaccurate Personal Data;
  • To obtain the erasure of Personal Data under certain conditions;
  • To limit the processing activities to which the Personal Data is subject under certain conditions;
  • To receive your Personal Data in a structured, commonly used, and machine-readable format and have the Personal Data transmitted to another controller under specific conditions;
  • If processing is based on consent, to withdraw consent at any time (although this does not impact the lawfulness of past processing activities);
  • To lodge a complaint with the national supervisory authority;
  • To the extent any automated decision-making would be involved, you have the right not to be subject to a decision (which engenders legal effects) based solely on automated decision-making.

You can access, update, and/or remove your Personal Data, including contact or account information, by accessing Your Account or by emailing us at [email protected]. Suppose your information has been communicated to TrackMyPackage by a third party. In that case, you can either contact said third party directly or click on the appropriate link at the bottom of the notifications to unsubscribe from the service. If your information has been communicated to TrackMyPackage by a third party, and you wish to remove said information, you may email us at [email protected]

6. How We Secure Your Information

Securing your information is important to TrackMyPackage. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

TrackMyPackage accounts require a username and password to log in. You must keep your username and password secure and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, so we can't see your passwords. We can't resend forgotten passwords either. We'll only reset them.

7. Limitation of Liability

Except where prohibited by law, under no circumstances shall trackmypackage be liable for direct, indirect, incidental, special, consequential or exemplary damages (Even if trackmypackage has been advised of the possibility of such damages), resulting from any aspect of trackmypackage use of the personal data of any third party provided by you and/Or your company. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, some of the foregoing limitations May not apply.

8. Links to Other Websites

Our Website may contain links to other websites. A link to a third party's website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].